Custom made or personalised items cannot be exchanged or refunded unless faulty.
In the unlikely event of a faulty item, we can either exchange the product for you or we can refund the total amount of the transaction after receiving the faulty item as proof. No items will be exchanged or refunded under any circumstance until we have received the faulty item.
We offer an exchange service within the UK. To cover our postage and packaging costs, we charge £3.50 for the first item and £0.50 for each additional item. We will not exchange the product under any circumstance if the £3.50 charge for the first item and £0.50 for each additional item is not paid (unless the item is faulty).
Unwanted items must be returned with all packaging complete, including tags and outer packaging. If the returned item is not in re-sellable condition, it will not be accepted for exchange unless faulty.
We can only refund in the method that you paid for your order; e.g. if you pay using Credit Card, we cannot refund you by Cash.
Buying the wrong size of an item does not qualify you for a refund. You can however, subject to availability, exchange your item for a different size (subject to availability), unless your item is custom made or personalised.
You have 28 days from receiving your order to state that there is a fault with your item.
We will not accept custom made or personalised items for exchange, in the event of ordering the wrong size. If your item qualifies for an exchange or refund please send the item to the address below, accompanied with our returns form stating:
Please note: We will not exchange the product if the £3.50 P+P charge for the first item, £0.50 for each additional item is not paid, in any circumstances, unless the item is faulty.
If you would like to visit us, please always call ahead and set an appointment to avoid a wasted journey. Although we have a showroom area, our staff are often out at appointments visiting our customers, so someone may not always be available.
Our telephone lines are open 24 hours a day.
By Phone: UK: 03300 249110 International: 0044 3300 249110
Email: info@zapkam.com
Unit H2B Bath Road Trading Estate Stroud GL5 3QF United Kingdom
Company No. 6239798 VAT Registered No. 937984165
Monday - Friday, 9am - 5pm. Saturday and Sunday closed.
“Nothing is too big an ask and Will and his team have worked tirelessly to meet our every need. Our entire club of 17 teams now exclusively use Zapkam for their training and match kits.”
“We have 40 teams and have every team in the same kit. Zapkam were the only supplier who didn't discontinue their designs every two years and even designed a brand new style for us! We've now used them for 7 seasons”
“Really good quality commented on by the parents”
“You did bloody brilliant as usual!”
“The slim-fit size was great as my son is skinny & clothes are usually massive!!”
“No-one else could produce the shade of pink that we wanted in match kits and team wear”
Customise the colour of your kit then add logos, numbers, names and initials in few easy steps. Choose your sport or team wear item and start designing your dream kit today.
